Refund policy

Return & Refund Policy

THE YOGI SOCIETY — "Rooted in Dharma" Last updated: July 23, 2026

At The Yogi Society, every piece is made to order with care. Because our products are custom print-on-demand garments, manufactured and fulfilled through our production partner, Qikink, we follow a strict but fair process for damaged, defective, or misprinted items. Please read this policy carefully before requesting a return or refund.

 

1. Eligibility for Return or Refund

Your product qualifies for a refund or replacement only if it arrives:

  • Damaged in transit,
  • Defective (manufacturing/print quality issue), or
  • Misprinted (wrong design, wrong size, or wrong item from what you ordered).

We do not offer returns, refunds, or replacements for reasons such as change of mind, incorrect size selection by the customer, or personal taste, as all products are custom-made to order.


2. Mandatory Unboxing Video Proof

To protect against fraudulent claims and ensure fair resolution for genuine issues, an unboxing video is mandatory for all return or refund requests.

  • The video must clearly show the sealed package being opened for the first time, without cuts or edits, and clearly display the reported issue (damage, defect, or misprint).
  • Claims submitted without unboxing video proof will not qualify for a refund or return, under any circumstances.
  • Along with the video, please also share clear photos of the specific issue (e.g., the damaged area, print defect, or incorrect item).


3. No Exchanges

The Yogi Society does not offer exchanges (e.g., for a different size or design). If you wish to receive a different size, design, or variant, you will need to place a new order through our website.

Replacements are only issued in cases where the item you received was damaged, defective, or misprinted — and even then, the replacement will be for the exact same product you originally ordered.


4. Return/Refund Request Window

You must report any damage, defect, or misprint within 7 days of delivery. Requests raised after this window will not be eligible for a refund or replacement.


5. How to Request a Return or Refund

All return and refund requests are handled via email. To initiate a claim, please email our support team at:


theyogisocietyofficial@gmail.com


Include the following in your email:

  1. Your order number and order details (name, date of purchase),
  2. Unboxing video clearly showing the issue,
  3. Photos of the damaged/defective/misprinted product,
  4. A brief description of the issue.

Our team will review your claim and respond with the next steps. We do not process return or refund requests over social media, phone, or any channel other than email.


6. How Your Claim Is Processed

The Yogi Society manages the entire return/refund process on your behalf, so you never need to coordinate directly with our manufacturing partner:

  • Once you send us your unboxing video, photos, and order details, The Yogi Society reviews your claim against the eligibility criteria set out in this policy.
  • If your claim satisfies all requirements outlined in this policy (valid unboxing video, claim raised within 7 days, and a genuine damage/defect/misprint issue), The Yogi Society takes full responsibility for coordinating with Qikink, our production and fulfillment partner, to process your replacement or refund.
  • Qikink manufactures and fulfills all orders on our behalf, and accordingly executes the approved replacement or refund once The Yogi Society confirms the claim is valid.
  • If the rules outlined in this policy have not been properly followed (e.g., missing/incomplete unboxing video, claim raised after the 7-day window, or a non-qualifying reason as listed in Section 7), The Yogi Society reserves the full and final right to decline the return, replacement, or refund request, at its sole discretion.
  • You will always deal directly with The Yogi Society's support team for communication, updates, and resolution — we take ownership of your claim from start to finish.


7. Resolution

Once your claim is verified and approved, you will be offered either:

  • A replacement of the same product, or
  • A refund to your original payment method.

Approved refunds will be processed within a reasonable time after approval; actual credit timelines may vary depending on your bank or payment provider.


8. Non-Qualifying Situations

To help you avoid disappointment, refunds/replacements will not be granted for:

  • Requests without unboxing video proof,
  • Requests raised after 7 days from delivery,
  • Change of mind, incorrect size ordered, or dissatisfaction with fit/style,
  • Minor variations in print placement, colour, or fabric texture typical of made-to-order printing,
  • Products damaged due to improper washing/care after delivery,
  • Any claim that does not fully comply with the process and requirements set out in this policy — in such cases, The Yogi Society reserves the right, at its sole discretion, to decide whether or not a refund/replacement will be granted.


9. Contact Us

For any questions about this policy or to raise a claim, please email us:

The Yogi Society

theyogisocietyofficial@gmail.com 
+91 85918 07136
A321, Master Mind 4, Goregaon East, Royal Palms, Mumbai – 400065, MH, India

Rooted in Dharma — for the yogis of the modern world.